ABF Travel Insurance Claims

How to make a claim

If you have a Covid related cancellation:

Please complete a Claim form, particularly your bank details (page 8) and the summary of what is being claimed (page 7), and return it to the Claims Management Company (Gallagher Bassett) that handles the ABF Travel insurance claims on behalf of Berkshire Hathaway Speciality Insurance.  Not all sections of the Claim form will apply to your claim, so please only complete the relevant sections.

Depending on what you are claiming for, the Insurer will also require supporting documents, for example:

  • Copy of your original Travel Itinerary
  • Copy of Cancellation advices (if relevant)
  • Copy of refunds received (if relevant)
  • Copy of payments you have made, for which you are now claiming
  • Proof of ownership (if you are claiming for personal property which was stolen, ie receipt, manual, packaging, photo)
  • Replacement quote/s (if relevant)
  • Medical Certificate (if relevant)
  • Correspondence from the Airline confirming your flight was cancelled/delayed and if any refund has been given due to this

Note there is a $200 excess under your policy for each separate claimable incident or event.

Please send your completed Claim form and supporting documents directly to Gallagher Bassett for lodgement.  Their contact details are as follows:

Gallagher Bassett Travel Claims Department
GPO Box 14
BRISBANE  QLD  4001
Email:   travel@gbtpa.com.au

Ph:   (07) 3005 1613

Please contact Gallagher Bassett directly if you have any queries about your claim.  However should you feel your claim is not receiving the attention from Gallagher Bassett that it deserves, please contact us and we will take up the matter on your behalf.

If you have an overseas medical emergency:

  1. As soon as possible contact CUSTOMER CARE on +61 (0) 2 8907 5953 and quote the policy number that is on your certificate of insurance;
  2. If your luggage, passport, wallet or is lost or stolen:
    1. Immediately (within 24 HOURS of the loss) report the loss or theft to the nearest police station and obtain a written police report.
    2. If necessary, replace the lost or stolen article/s with a similar item and keep the receipt of purchase.
    3. The claim must be reported within 31 days after the expiry of the trip during which the claim occurred.
    4. To report the claim (upon your return to Australia) contact Gallagher Bassett Services, ABF Travel Insurance claims Dept on +61 7 3005 1613, or complete and lodge a claim form.
      • When you have completed the appropriate sections & signed & dated the claim form, please send the claim form and all supporting documentation to Gallagher Bassett – Travel Claims Department (ABF Travel Claims) using one the below methods:
      • POST: GPO Box 14, Brisbane, QLD, 4001
      • FAX:  +61 (7) 3005 1899
      • EMAIL: brisclaims@gbtpa.com.au
    5. Please note policy limits and or conditions may apply to claims in relation to money, unattended luggage and personal effects.
  3. All Claims need to be supported by original supporting receipts and documentation such as police reports, doctor’s reports, transport provider’s reports, receipts, valuations or proof of ownership.
  4. Please note, in accordance with the Schedule Of Cover there is a $200 excess under your policy for each separate claimable incident or event.

Useful Resources

The Product Disclosure Statement links below relate to when your policy was purchased.  If you purchased your ABF Travel Policy on or after the 1st of May, please refer to the “Product Disclosure Statement Post 30.04.20” link.